Regarding HAPPY BAG reservations
Apology for System Failure

The phenomenon that can be acceptedoccurs,

We sincerely apologize for the great inconvenience caused to the relevant customers.

We sincerely apologize for causing any distrust.

We have already contacted the relevant customers individually via email.
I sincerely apologize for the delay in my response.

The reason for the delay in my response is that,

This was due to discussions regarding the confirmation of the cause of the issue and future countermeasures.

Orders and payments will be processed in the order they are received.

Your order has been confirmed, but

Due to a system failure, customers who had previously added items to their favorites

It was available for purchase even after it was sold out.

The reason is that it was saved in favorites.

The cache of the purchase page (temporary storage) was due to a concentration of orders.

Due to a malfunction, orders have been placed for quantities that are not originally available in stock.

It has become possible to accept.

Regarding the system malfunction, we discovered it immediately

We should have taken measures to make it unavailable for purchase.
The response and communication speed has also become slow.

We sincerely apologize for the situation that has occurred this time.

We will contact you individually as soon as the future arrangements are decided.

Please wait a moment.

*Regarding the reservation order for HAPPY BAG

For inquiriesHerePlease let us know until.

(When making inquiries, we apologize for the inconvenience, but please provide the information you entered at the time of your order.

Please enter your email address)