Q&A
◯ About Usage
Will my personal information be leaked externally?
Please rest assured. Our company provides a secure shopping environment using industry-standard encryption technology (SSL). All personal information such as credit card numbers, names, addresses, and phone numbers are encrypted, so the information cannot be read by third parties when transmitted.
◯ About Orders
Do I have to register as a member to place an order?
You can make a purchase without registering as a member.
If you register as a member, you can use the convenient "Account" page.
I placed an order, but I haven't received an order confirmation email.
For online member registration completion and order acceptance completion, etc., an order confirmation email is sent immediately from the official JUSTIN DAVIS online store after the procedure is completed. However, if you do not receive an email after 24 hours, the following may be the reason:
1. The order was not completed.
2. The registered email address is incorrect.
3. It was sorted into your spam folder.
4. You have specified a domain in your spam settings, or have not specified it as a permitted reception domain.
5. It has been blocked as spam by the email server.
6. It was not sent due to our circumstances.
We apologize for the inconvenience, but before making an inquiry, please log in and check your order status from your account page → purchase history list. If your order details are displayed and your email address is correct, please check your spam folder etc. to see if it has been sorted there.
I want to check my order details.
We send an "Order Confirmation Email" after the order procedure is completed, so please check there.
Also, if you have registered an account, you can log in to My Page and check your order history. If you placed an order without registering an account, you can check your history by registering an account with the email address you entered at the time of order. Login/Account Creation Page
Is the product in stock?
Even if a product is currently marked as [Made-to-order], some items may be in stock, so please inquire. Also, made-to-order products will be manufactured after your order is placed.
◯ About Sizes
I don't know my ring size.
Our rings are generally made to standard sizes used in Japan. Finger size can change with the seasons, your physical condition, and even between morning and night, and wider rings can be harder to put on. If you are concerned, we recommend trying them on at a store to determine your size.
We cannot resize rings after purchase. (Some bridal rings can be resized.)
We recommend having your size measured at a department store or accessory specialty store.
If the size is absolutely wrong, exchanges may be possible, but there are conditions for exchanges.
Please decide on your size with this in mind.
I want to order a non-standard size.
Generally, we do not accept orders or customizations for sizes other than those listed on the site.
Half sizes may be available for bridal line rings and some other rings.
If you wish to request this, please contact us via the inquiry form with the following details:
[Request for half size / Desired product / Desired size]. Inquire.
◯ About Engraving
Can I have the product engraved?
JUSTIN DAVIS rings offer a free engraving service.
Some rings cannot be engraved depending on the design. Also, the number of engravable characters varies depending on the size and design. If you wish to have an engraving, please contact us in advance via the inquiry form with the following information: [Ring product number / Size / Desired engraving details].
*For standard rings, only uppercase alphanumeric characters (block letters only), □ (space), &, to (counts as 1 character), . (dot), and numbers are allowed. Positioning cannot be specified. When purchasing from this online store, please include the engraving details for the desired size of ring in the [Add order note] (message input field) on the cart screen. Products with engravings are not eligible for returns or exchanges under any circumstances.
*Items other than rings cannot be engraved.
*Engraving for bridal line rings differs from the standard product engraving service. Please see here.
◯ About Payment
I want to change my payment method.
We apologize, but it is not possible to change the payment method.
I'm worried about entering my credit card number.
Please rest assured. Our company provides a secure shopping environment using industry-standard encryption technology (SSL). All personal information such as credit card numbers, names, addresses, and phone numbers are encrypted, so the information cannot be read by third parties when transmitted.
◯ About Delivery
Can I specify a delivery company?
We apologize, but we do not accept requests for specific delivery companies. We ship via Yamato Transport.
Can I get gift wrapping?
We regret to inform you that JUSTIN DAVIS does not offer gift wrapping services. If you wish for a gift service, please purchase a paid jewelry case. We will deliver the case with a ribbon.
*The service of adding a ribbon to shopping bags (JUSTIN DAVIS paper bags) has ended.
I want to know the arrival date of my product.
In-stock items are shipped approximately 2 business days after order confirmation. You can check the shipping status using the tracking number provided in the shipping completion email.
If you order a made-to-order product, delivery will be approximately 50 days from the date of order confirmation. We will contact you again by email once shipping preparations begin.
*For convenience store payments and bank transfers, the order is confirmed upon receipt of payment.
Can I change my desired delivery date and time after placing an order?
Changes are possible after the earliest delivery date and time. Please contact us.
Is international shipping available?
If you place an order from within Japan (Japanese IP address), we cannot ship overseas. If you place an order from an IP address outside Japan, we can ship to an address outside Japan. When placing an order from an IP address outside Japan, please click the "WorldShopping BIZ" banner and use the "WorldShopping BIZ" service.
Is it possible to combine multiple orders into one shipment?
Please note that it is not possible to combine multiple orders into a single shipment.
I was not at home when the product was delivered.
Please contact the delivery company's office directly within 3 days as indicated on the missed delivery notice.
*In unavoidable circumstances such as an unknown address that prevents you from receiving the product, we will reship it, so please contact us.
I was unable to receive my product due to a long absence.
If you are unable to receive your package for a certain period, it will be returned to the store. *In cases of unknown addresses or long absences due to unavoidable circumstances, we will reship the item, but you will be responsible for the round-trip shipping costs for the reshipment. We appreciate your understanding.
I refused to accept the delivery.
Cancellations due to customer convenience and refusal to accept delivery are not possible after the order has been completed.
Can I send an order to multiple addresses?
For one order, delivery to one address is allowed. If you wish to deliver to multiple addresses, please place separate orders for each delivery address.
What if the product is lost?
All packages require a signature or stamp for hand-delivery upon receipt, so problems such as loss are extremely rare. In the unlikely event of loss or damage during transit, we will take responsibility, such as requesting an investigation from the delivery company. Please note that we cannot reship or refund in the following situations:
・If the package is lost due to an unknown address or incorrect delivery caused by inaccurate name or address information provided by you.
・If loss, damage, or theft occurs after delivery to a delivery box or locker (please contact the building manager for condominiums, etc.).
・If loss, damage, or theft occurs due to intentional or negligent acts by the customer or someone authorized to receive packages on the customer's behalf.
◯ About Returns and Exchanges
I want to cancel an ordered product.
Cancellations after an order is completed are generally not possible. Please be sure to confirm your order details before finalizing.
・If the payment method is convenience store payment or bank transfer and payment has not yet been made.
・If it is an in-stock item order and has not yet been shipped.
・If it is a made-to-order item order and has not yet been placed with the manufacturer.
In the above situations, cancellation may be possible.If you wish to cancel, please contact us via theinquiry form.
Can I exchange for a different size or color?
We generally do not accept exchanges due to customer reasons [such as ordering incorrectly or the item not matching the image]. Thank you for your understanding in advance.
However, if the following exchange conditions are met, we may be able to accommodate a size exchange only.
If we determine that an exchange is not possible after receiving the product, it will be returned as is with shipping costs COD, so please check the following details in advance.
- Limited to unused items. Exchanges are not possible if there are signs of use.
- Please contact us and return the item within 7 days of receipt.
- Exchanges are not possible if the desired size is out of stock.
- It must be a different size of the same product. Exchanges for different products are not possible.
- Since this is an exchange due to customer convenience, the customer will be responsible for round-trip shipping costs.
- A certificate must be included. Please be sure to enclose it when returning the item.
- After an exchange, re-exchanges are not possible even if the size still doesn't fit.
If you wish to exchange after acknowledging the above, please contact us via the inquiry form with the following details: [Request for exchange / Order number / Name / Original size / Desired new size].
The product image and the actual color are different...
Please note that the actual color may appear different depending on your computer model and screen settings. Thank you for your understanding in advance.
The product was not what I expected, so I want to return it.
We do not accept returns due to customer reasons. Thank you for your understanding in advance.
I received a different product than I ordered, or a defective product.
Please contact us via the inquiry form within 7 days of receiving the product. We will confirm and respond as soon as possible.
◯ About After-Sales Service
A product I purchased previously is broken and I want to request a repair.
For after-care and repairs of products purchased on this site or at a physical store, you can bring them to a nearby directly managed store or authorized dealer, or we can receive them by mail.
Repairs are subject to a fee, and we will first take possession of your certificate and all parts.
Repair costs vary depending on the condition of your item, so a detailed estimate will be provided after we receive it. The repair period will take approximately 1 to 2 months.
If you wish to send your item for repair, you can apply and inquire via the repair request form below. Please note that we are closed on Saturdays, Sundays, and public holidays, so a response from our representative will be sent on the next business day or later. We apologize for the delay.
Repair Request Form
◯ Other
Can I get a catalog?
We are currently not producing catalogs. Recent collections can be viewed on our official site.
