Q&A

◯ About Usage

Q: Will my personal information be leaked externally?
A: Please rest assured. We provide a secure shopping environment using industry-standard encryption technology (SSL). All personal information, such as credit card numbers, names, addresses, and phone numbers, is encrypted, so it cannot be read by third parties when transmitted.

 

◯ About Orders

Q: Can I order without registering as a member?
A: You can make a purchase without registering as a member.
If you register as a member, you can use the convenient "Account" page.

Q: I placed an order, but I haven't received an order confirmation email.
A: For online member registration completion and order acceptance completion, we send an order confirmation email immediately from the JUSTIN DAVIS official online store after the procedure is complete. However, if you do not receive the email after 24 hours, the following may be possible:
1. The order was not completed.
2. The registered email address is incorrect.
3. The email was sorted into the spam folder.
4. Your spam settings specify a domain or do not include it in allowed domains.
5. The email server blocked it as spam.
6. Non-delivery due to our circumstances.
We apologize for the inconvenience, but please log in and check your order status from the Account page → Purchase History list before inquiring. If your order details are displayed and your email address is correct, please check your spam folder.

Q: I want to check my order details.
A: We send an "order confirmation email" after the order procedure is complete, so please check there.

Also, if you have an account, you can log in to My Page and check your order history. If you placed an order without registering an account, you can check your history by creating an account with the email address you entered when ordering. Login/Account Creation Page

Q: Is the product in stock?
A: Currently, even if it says [made-to-order], some products may be in stock, so please inquire. Also, made-to-order products are manufactured after your order.

◯ About Sizes

Q: I don't know my ring size.
A: We generally make rings to standard sizes used in Japan. Finger sizes can vary with the season, physical condition, and even between morning and night, and wider rings can be harder to put on. If you are concerned, we recommend trying them on at a store to determine your size.
We cannot resize after purchase. (Some bridal rings are resizable.)
We recommend having your size measured at a department store or accessory specialty store.
If the size is completely wrong, exchanges may be possible, but there are conditions for exchanges.
Please decide on your size after acknowledging this in advance.

Q: Can I order a non-standard size?
A: We generally do not accept orders for sizes other than those listed on the website.
For bridal line rings and some other rings, half sizes may be available.
If you wish, please contact us via the inquiry form with the following details:
[Request for half size / Desired product / Desired size] and inquire.

◯ About Engraving

Q: Can I have products engraved?
A: We offer engraving for silver rings, for a fee.
Engraving fees are as follows, depending on the number of characters:

 ・1-10 characters: ¥2,200 (tax included)
 ・11-15 characters: ¥2,750 (tax included)
 ・16-20 characters: ¥3,300 (tax included)
 ・21-25 characters: ¥3,850 (tax included)
 ・26-30 characters: ¥4,400 (tax included)

※Engraving for bridal line items will continue to be free.
The possibility and maximum number of characters for engraving may vary depending on the design and size.

If you wish, please inquire beforehand via the** "InquiryForm"** with the [ring product number / size / desired engraving content] for a smoother process.

【Engraving Specifications and Precautions】
・Available characters: Alphabets (uppercase, lowercase), numbers, . (dot), &, to (counts as 1 character), space
・Font: Typeset only (character size may vary slightly depending on the design)
・Restrictions: Cannot specify engraving position or engrave special symbols.
・Returns/Exchanges: Products with engraving are not eligible for returns or exchanges under any circumstances.

※We do not offer engraving for items other than rings.
※The engraving service for bridal line rings differs from the paid engraving service for silver rings. For details, please see here.

◯ About the Point Program

Details of the point system are provided on the following page.
For more information, please click here.

 

◯ About Payment

Q: I want to change my payment method.
A: We apologize, but you cannot change your payment method.

Q: I'm worried about entering my credit card number.
A: Please rest assured. We provide a secure shopping environment using industry-standard encryption technology (SSL). All personal information, such as credit card numbers, names, addresses, and phone numbers, is encrypted, so it cannot be read by third parties when transmitted.

 

◯ About Delivery

Q: Can I specify the shipping company?
A: We apologize, but we do not accept requests for specific shipping companies. We will ship via Yamato Transport.

Q: Do you offer gift wrapping?
A: We sincerely regret that JUSTIN DAVIS does not offer a gift wrapping service. If you wish to have a gift service, please purchase a paid jewelry case. We will deliver the case with a ribbon.
*The service of attaching a ribbon to a shopping bag (JUSTIN DAVIS paper bag) has ended.

Q: I want to know the arrival date of the product.
A: Products in stock will be shipped in approximately 2 business days from the order confirmation. You can check the shipping status using the tracking number provided in the shipping confirmation email.

If you order a made-to-order product, it will be delivered in approximately 50 days from the order confirmation. We will notify you by email again once shipping preparations begin.
*For convenience store payments and bank transfers, the order is confirmed upon receipt of payment.

Q: Can I change the desired delivery date and time after placing an order?
A: Changes are possible as long as it's after the earliest possible delivery date and time. Please contact us.

Q: Is international shipping available?
A: We do not offer international shipping for orders placed from within Japan (Japanese IP addresses). For orders from outside Japan, please use the GLOBAL ONLINE STORE.

Q: Can multiple orders be consolidated into one shipment?
A: Please note that multiple orders cannot be consolidated into a single shipment.

Q: I was not at home when the product was delivered.
A: Please contact the respective delivery company's office listed on the不在票 (absence notice) within 3 days.
*In unavoidable circumstances such as an unknown address, if you cannot receive the product, we will reship it, so please contact us.

Q: I was unable to receive my product due to a long absence.
A: If you are unable to receive the package for a certain period, the package will be returned to the shop. *In cases of unknown address or unavoidable long absence, we will reship, but you will be responsible for the round-trip shipping costs incurred for reshipment. We appreciate your understanding.

Q: I refused to accept delivery upon arrival.
A: We cannot accept cancellations or refused deliveries due to customer reasons after the order is completed.

Q: Can I send an order to multiple addresses?
A: For each order, we allow delivery to one address. If you wish to ship to multiple addresses, please place separate orders for each delivery destination.

Q: What if the product is lost?
A: Since all packages require a signature or seal upon hand-off receipt, there is usually no trouble such as loss. In the unlikely event of loss or damage during shipping due to an accident, we will take responsibility by requesting an investigation from the courier company. However, please understand that reshipment and refunds will not be allowed under the following circumstances:
・If the package is lost due to an unknown address or misdelivery because you did not provide your name or address accurately.
・If loss, damage, or theft occurs after delivery to a delivery box or locker (please contact the building manager for condominiums, etc.).
・If loss, damage, or theft occurs due to a justifiable reason that is believed to be intentional or negligent on the part of the customer or someone authorized to receive packages addressed to the customer.

 

◯ About Returns and Exchanges

Q: I want to cancel an order I placed.
A: Generally, cancellations cannot be made after an order is completed. Please be sure to confirm your order details before finalizing.

・If the payment method is convenience store payment or bank transfer, and payment has not yet been made.
・If it's an in-stock product order and it hasn't shipped yet.
・If it's a made-to-order product and it hasn't been ordered from the manufacturer yet.

Cancellations may be possible under the above conditions.If you wish to cancel, please contact us via theinquiryform.

Q: Can I exchange the size or color?
A: We generally do not accept exchanges due to customer reasons [such as incorrect orders or an item not matching expectations]. Please understand this in advance.
However, if the following exchange conditions are met, we may be able to accommodate a size exchange.
If, after receiving the product, we determine that an exchange is not possible, it will be returned to you with shipping costs COD, so please check the following information in advance.

1. Limited to unused items. Exchanges cannot be made if signs of use or damage are present.
2. Please contact us and return the item within 7 days of receipt.
3. If the desired size is out of stock, an exchange cannot be made.
4. The exchange must be for a different size of the identical product. Exchanges for different products are not possible.
5. Since the exchange is due to customer's convenience, the round-trip shipping fee will be borne by the customer.
6. A certificate must be included. Please be sure to enclose it when returning the item.
7. Even after an exchange, if the size still does not fit, re-exchange is not possible.

If you wish to exchange under the above conditions, please contact us via the inquiry form with the following information: [Request for exchange / Order number / Your name / Original size / Desired new size].

Q: The product image looks different from the actual color.
A: Please note that the actual color may appear different depending on your computer model and screen settings. Thank you for your understanding.

Q: I want to return the product because it doesn't match my expectations.
A: We do not accept returns due to customer reasons. Thank you for your understanding.

Q: I received a different product than I ordered, or a defective product.
A: Please contact us via the inquiry form within 7 days of receiving the product. We will confirm and respond promptly.

 

◯ About After-Sales Service

Q: A product I bought previously is broken. I want to request a repair.
A: For products purchased on this site or at a physical store, after-care and repairs can be handled by bringing them to a nearby directly managed store or authorized dealer, or by sending them in for inspection.
Repairs are subject to a fee, and we will require you to submit your certificate and all parts.
The repair cost will vary depending on the condition of your item, so an estimate will be provided after we have inspected it. Repairs typically take approximately 1-2 months.

If you wish to send your item for repair, you can apply and inquire via the repair request form below. Please note that our office is closed on weekends and holidays, so a response from our staff will be provided on the next business day or later. We apologize for the delay and appreciate your understanding.
Repair Request Form

◯ Other

Q: Can I get a catalog?
A: We do not currently create catalogs. Recent collections can be viewed on our official website.