Shopping Guide
The official online store for JUSTIN DAVIS (hereinafter referred to as "this site") is operated by Artpiece Co., Ltd. (hereinafter referred to as "the Company"). Please read and understand the following important notes before using this site. Please note that the Company may change the content of this site without prior notice.
◯ For First-Time Users
This site is the official online store for JUSTIN DAVIS Jewels. You can purchase JUSTIN DAVIS products online.
This site offers two types of products: "in-stock items" and "made-to-order items."Please read this page carefully for details.
◯ How to Order
Order Process on This Site
(1) Find products from the top page
Please use one of the following methods to find products:
● Select the desired product category from the hamburger menu in the upper left corner of the top page.
● Select the magnifying glass icon in the upper right corner of the top page and search by keyword.
● Transition to the product page from each product displayed on the top page.
● Transition to the product list page from the product category banner displayed on the top page.
(2) Product list will be displayed
Once you reach the product list from each page, click on the desired product. The product detail screen will be displayed.
(3) On the product details page, select the quantity/size and click the "Add to Cart" or "Apply for Made-to-Order" button. This page uses encryption technology (SSL).
(4) Confirm your order details
Please confirm your order details and proceed to checkout. If there are any additional notes regarding your order, please enter your message in "Add order note."
(5) Specify delivery address
Enter your contact information and shipping address, then proceed to payment.
(6) Specify payment method
Select your payment method and click the "Buy Now" button to complete your order. Depending on the payment method, you will be redirected to the input screen for various payments, so please complete the input.
How to Order by Phone
Phone number: 050-3528-5847
▼ Business Hours
Weekdays 11:00 AM - 6:00 PM
※Closed on Saturdays, Sundays, and public holidays
▼ Terms of Use
Please be sure to check the 【Terms of Use】 for the official JUSTIN DAVIS online store.
All customers who place an order by phone will be deemed to have agreed to all 【Terms of Use】.
An automatic order confirmation email will not be sent. The order contract will be concluded after the call ends.
▼ About Payment
Limited to purchases made via convenience store payment, bank transfer, or NP deferred payment.
※Credit cards cannot be used for phone orders.
※NP deferred payment is only available for in-stock items.
▼ Information requested by phone
Orders will be taken in the following order:
① Product number/product name/color/size/quantity of the item you wish to order
② Presence or absence of gift wrapping
③ Your name/billing address/phone number/shipping address
④ Payment method 【Please choose from convenience store payment/bank transfer/NP deferred payment】
⑤ Preferred delivery date and time
⑥ Repeat and confirm ordered product/customer information
⑦ Explain payment amount and various payment methods
▼ Notes
Phone orders take about 10-15 minutes.
Please be prepared to take notes on payment information and other details.
The stock status of in-stock items is constantly changing, so we may not be able to prepare the product in some cases.
If there are any confirmation items or changes after your order is finalized, we may call you back.
If the phone lines are busy, you will reach an answering machine, but we will call you back. Please wait.
Please understand and agree to the above before using our service.
We look forward to your orders.
Display and Notation on Product Detail Pages
The photos on the product detail pages are images taken from the front (excluding some).
※While we try our best to photograph colors as close as possible to the actual product, please note that the actual product color may appear different depending on your computer monitor settings, or the manufacturer and model of your mobile phone.
Stock Status
For current stock status, please check the product detail page. If the "Add to Cart" button is displayed, the item is in stock.
If the "Apply for Made-to-Order" button is displayed, the item is currently out of stock in the online store, so it will take some time to prepare the product.
Add to Wishlist
This feature allows you to list your favorite products to view them later.
You can use it according to your situation, such as when you want to look at product information carefully but don't have time, or when you want to order but are still undecided.
※Please note that stock is not reserved.
※Only products currently on sale will be displayed.
About Made-to-Order Products
We will produce and prepare the product upon confirmation of your order. (For convenience store payment/bank transfer, the order is confirmed upon payment confirmation.) Delivery typically takes approximately 50 days. For products with epoxy processing, an additional 10 days will be added to the usual delivery time.
※For urgent orders
Although currently sold out in the online store, stock is scheduled to arrive regularly. Some products can also be specially ordered. For urgent orders, please contact us with your desired color and size before placing your order.
It typically takes about 50 days from your order for the product to be finished, and about 40 days for bridal rings. *For products using epoxy resin, it will take about 50 days. If a diamond appraisal report is issued, it will take an additional 10 days, so please be careful when ordering.
During busy seasons such as year-end/New Year holidays, long holidays, and Christmas (typically early November to early January), when orders concentrate, it takes approximately 70 days from your order.
※For convenience store payments, it will take about 50 days from the payment confirmation date.
※Delivery to some remote islands may take longer than usual.
About In-Stock Products
We will ship the product within 2-5 business days from your order and deliver it within 2-8 business days.
※For convenience store payments and bank transfers, shipping will be within 2-5 business days from the payment confirmation date.
Please note that delivery may be delayed due to natural disasters, traffic conditions, or other circumstances.
If you order made-to-order products and in-stock products together, all items will be shipped once all products are ready, so please understand.
About the Shopping Cart
Items placed in the cart will be displayed in the cart, but this does not mean the items are reserved.
Products are secured simultaneously with the completion of the order process, so we recommend completing the order process as soon as possible.
Also, if you are browsing the site for a long time or purchasing multiple products, please check if the items you placed in the cart have disappeared before proceeding to checkout.
Order Confirmation
Once your order is complete, a "Order Confirmation" email will be sent to the email address you provided during the order process.
Members can also check their order history from the "Account" page.
※Please check the email to ensure there are no errors in your order details.
※Depending on server conditions, email transmission may be delayed or not delivered. If you do not receive an email after some time, please contact us.
◯ About Payment
Payment can be made by the following methods:
・Credit Card
・NP Deferred Payment
・Convenience Store Payment (Prepayment)
・Carrier Payment
・Bank Transfer (Prepayment)
・Apple Pay
・Google Pay
・Shop Pay
・Rakuten Pay
・PayPay
Please see the descriptions below for details on each payment method.
【Important】
For made-to-order (custom order) products, prepayment is required.
⚫︎Credit Card
The credit card usage date will be the date the product was ordered.
About Various Credit Cards
・VISA
・JCB
・Master
・Diners
・American Express (AMEX)
＊You cannot use a card that is not in your own name.
＊For credit card payments, we use encryption technology (SSL) to provide a more secure environment as a service, but we do not guarantee its security, and in the event of an accident such as data leakage, we cannot be held responsible. Please understand this.
About Credit Card Billing Date
Through a payment agency, we secure a credit card authorization limit at the time of order confirmation and bill the card company upon product shipment. Therefore, please contact your credit card company directly regarding the billing date.
Depending on your credit card company's closing date, billing may occur 1-2 months later.
The credit card billing name will be "Justin Davis" or "JUSTIN DAVIS."
About Security Code
What is a security code? It is a 3-digit (or 4-digit) number printed on the back of your credit card. As a security measure to prevent unauthorized credit card use, we ask you to enter it every time you use credit card payment. The number circled in the image below is the security code.
If a total of 19 digits are printed on the back of the credit card, in the signature field, along with the credit card number, the 3 digits from the 17th to 19th position are the security code.
If a total of 7 digits are printed on the back of the credit card, in the signature field, along with the credit card number, the 3 digits from the 5th to 7th position are the security code.
Some credit cards may not have a security code. If the security code is not listed or is unclear, please contact your credit card issuer.
About 3D Secure (Personal Authentication)
3D Secure is a system that allows for safer credit card payments online by requiring customers to enter a password previously registered with their card issuer, in addition to credit card number, expiration date, and other information, to authenticate that they are the cardholder themselves.
Those paying by credit card will always need to enter a password, so if you do not know your password, please contact your card company in advance to confirm it.
⚫︎NP Deferred Payment
Details of this payment method
This is a safe and easy payment method that allows you to pay at "convenience stores", "post offices", "banks", and "LINE Pay" after confirming the arrival of your product. The invoice will be mailed separately from the product, so please pay within 14 days of issue.
Notes
・Deferred payment fee: 330 yen
・For deferred payment orders, the deferred payment service of Net Protections, Inc. will apply, and the claim for payment will be transferred to that company. Please agree to the NP Deferred Payment Terms of Use and their Privacy Policy and select the deferred payment service. Please click the banner for details.
The maximum cumulative balance allowed is 35,000 yen (including tax).
・If the user is a minor,
⚫︎Convenience Store Payment (Prepayment)
Payment is available at major convenience stores nationwide.
As a general rule, if you choose convenience store payment, you cannot change your order details after placing the order, so please be aware.
Also, products will be shipped after we confirm your payment.
Available Convenience Stores
Seven-Eleven, Lawson, FamilyMart, Ministop, Seicomart
>Convenience store payment procedure (Lawson)
>Convenience store payment procedure (FamilyMart)
>Convenience store payment procedure (Ministop)
>Convenience store payment procedure (Seicomart)
Payment Procedure
Select your desired convenience store on the payment method selection screen and confirm your order.
Payment Deadline
Please pay within 7 days of your order.
Please note that if payment is not confirmed after 7 days, your order will be cancelled without prior notice.
Maximum Payment Amount
Less than 300,000 yen (tax included)
⚫︎Carrier Payment
This is a payment method that allows you to combine your payment with your mobile phone bill.
You can pay using the ID/password authentication of each mobile carrier.
d払い (d-payment)
d-payment is a simple, convenient, and advantageous smartphone payment service that allows you to pay for purchases at stores and online shopping by combining them with your monthly mobile phone bill.
> What is d-payment (Docomo website)
> How to use d-payment
auかんたん決済 (au Easy Payment)
au Easy Payment is a service that allows you to pay for content, shopping, etc., purchased on smartphones, PCs, etc., using your au ID.
> What is au Easy Payment (au website)
> How to use au Easy Payment
ソフトバンクまとめて支払い (SoftBank Collective Payment)
SoftBank Collective Payment is a payment service that allows you to pay for shopping and other charges together with your monthly mobile phone bill.
> What is SoftBank Collective Payment (SoftBank website)
> How to use SoftBank Collective Payment
⚫︎Bank Transfer
Payment must be made in advance. Please transfer the funds to the designated account within 7 days of your order. If payment is not confirmed after 7 days, the order will be canceled without prior notice.
【Bank Account Details】
Sumitomo Mitsui Banking Corporation, Shinjuku Nishiguchi Branch (259)
Normal Account 3098332
Account Name: K.K. JACK OF ALL TRADES JUSTIN DAVIS
When making the transfer, please include the 【Order Number】 and 【Your Name】 in the remitter's name.
⚫︎Apple Pay
If you are registered with Apple Pay, you can pay using your registered information.
> What is Apple Pay (Apple Pay Website)
⚫︎Google Pay
If you are registered with Google Pay, you can pay using your registered information.
> What is Google Pay (Google Pay Website)
⚫︎Shop Pay
If you save your address and credit card information to Shop Pay, you can easily pay using the saved information at stores that have Shop Pay enabled for future purchases.
⚫︎Rakuten Pay
> What is Rakuten Pay (Rakuten Pay Website)
⚫︎PayPay
> What is PayPay (PayPay Website)
◯ About Delivery
About Delivery
Shipping fee is a flat rate of 550 yen.
For members, orders of 11,000 yen (including tax) or more will receive free shipping.
Delivery times vary for made-to-order products and in-stock products.
Delivery area: Shipping is only available within Japan.
Shipping company: All products will be delivered by Yamato Transport.
Notes on Delivery
Even if products are ordered at the same time, they may be delivered separately or on different dates.
In the unlikely event that a product is sold out or delivery is delayed, we may contact you by email.
To Customers Residing in Okinawa Prefecture and Remote Islands
Please note that due to delivery circumstances, delivery will take longer. In addition, among the various delivery services listed above, services other than specifying the delivery address cannot be accepted. We appreciate your understanding.
◯ Returns, Exchanges, and Cancellations
・Cancellation/Returns
We do not accept order cancellations or returns due to customer convenience (reasons such as ordering incorrectly or the item not matching expectations) after an order has been placed. Please carefully check your order details before placing an order.
・Exchanges
As a general rule, we do not accept exchanges due to customer convenience (reasons such as ordering incorrectly or the item not matching expectations). Thank you for your understanding.
However, size exchanges may be possible if the following conditions are met.Please check the following details in advance.
- Limited to unused items. Exchanges are not possible if signs of use scratches are visible.
- Please contact us and return the item within 7 days of receipt.
- Exchanges are not possible if the desired size is out of stock.
- The item must be the same product in a different size. Exchanges for a different product are not possible.
- Since the exchange is due to customer convenience, the round-trip shipping fee will be borne by the customer.
- A certificate must be included. Please enclose it when returning the item.
- Even if the size does not fit after the exchange, re-exchanges are not possible.
If you wish to exchange after understanding the above, please contact us via the inquiry form with the following information: 【Request for exchange / Order number / Your name / Original size / Desired new size】.
◯ After-Sales Service
Certificate
A certificate is required for maintenance of purchased products. The repair cost varies depending on the condition of the product, so we will provide an estimate once we receive it. Repairs take 1-2 months. Please be aware of this in advance.
【Important】
※The certificate cannot be reissued, so please keep it carefully.
※As a general rule, resizing is not possible. Thank you for your understanding.
※For scratch repairs, some products may not be repairable depending on the condition, type, or extent of damage, so we will contact you individually.
※For refinishing, deep scratches may not be completely removed. Thank you for your understanding.
※The certificate does not guarantee free repair.
Repair and Maintenance Reception
If you wish to send your item for repair by mail, you can apply/inquire using the repair reception form below. Please note that we are closed on Saturdays, Sundays, and public holidays, so a response from our staff will be on the next business day or later. We apologize for the wait and appreciate your understanding.
Repair Reception Form
Care Instructions
Sweat and dust can cause discoloration and dullness of jewelry. Also, for products using adhesive, contact with water can cause the adhesive to detach, so please try to remove jewelry when exercising, swimming, bathing in the sea, bathing, cooking, or washing hands. Especially, always remove it when entering a hot spring.
Do not wear jewelry in high temperatures or extremely cold environments, as it may cause burns or frostbite.
After use, gently wipe off sweat and dirt with a soft cloth or a jewelry-specific cleaning cloth.
Depending on the type of stone or material, cosmetics and chemicals may react or impair the texture. Always put on perfume or cosmetics before wearing jewelry.
When not in use, store it in a well-ventilated, low-humidity place away from direct sunlight, high temperatures, excessive dryness, and dust. Please note that storing it with highly volatile substances such as mothballs or hairspray may impair its luster.
Avoid pulling or twisting products that use wire, as this may cause damage. Also, after use, please store it in a way that does not easily distort its shape.
※Do not use cleaner liquids or similar products for cleaning.
We also offer a jewelry cleaning service (refinishing), so please contact us via the Repair Reception Form.
