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Regarding Delivery Time / Regarding Returns and Exchanges

Delivery Time

・Regarding the delivery time for products marked as [Made to Order]

These items are currently sold out in the online store, so we will produce them after your order has been placed. (For convenience store payments/bank transfers, production will begin after payment confirmation.) Delivery typically takes approximately 50 days.

While these items are sold out online, there may be stock available in physical stores. Please contact the store staff directly for information on in-store stock.
List of Directly Managed Stores

・Regarding delivery time for in-stock products

We will ship items approximately 2 business days after your order is confirmed (or after payment confirmation for convenience store payments/bank transfers).

※If you purchase made-to-order and in-stock items simultaneously, all items will be shipped together once they are all available, so please allow approximately 50 days for delivery.

 

Returns and Exchanges

・Returns

Cancellations cannot be made after your order has been confirmed. Returns due to customer convenience are also not accepted. Thank you for your understanding.

・Exchanges

Generally, exchanges are not accepted due to customer convenience [reasons such as incorrect order or different from image]. Thank you for your understanding.
However, if the following exchange conditions are met, we may be able to accommodate a size exchange.Please check the following details in advance.

  1. Limited to unused items. Exchanges cannot be made if there are signs of use or damage.
  2. Please contact us and return the item within 7 days of receipt.
  3. Exchanges cannot be made if the desired size is out of stock.
  4. Must be a different size of the same product. Exchanges for different products are not possible.
  5. As the exchange is due to customer convenience, the customer will be responsible for the round-trip shipping costs.
  6. A certificate must be included. Please enclose it when returning the item.
  7. Even if the size does not fit after the exchange, re-exchanges are not possible.


If you wish to exchange after acknowledging the above, please contact us via the inquiry form with [Exchange request/Order number/Name/Original size/Desired exchange size].

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