Engraving Service (Bridal)
We engrave initials, dates, and more on the inside of rings from our Bridal Collection. You can choose between block or script font styles.
[Important Notes]
・This engraving service is exclusively for bridal rings.
・If you wish to have an engraving, please add this option and your desired bridal ring to your cart and proceed with your order.
・This cannot be ordered in conjunction with items from our regular collection.
・As you proceed to the order screen, you will find a field labeled "Add order note." Please enter the desired engraving text there.
・For symbols such as stars, hearts, shields, and crosses, please also specify whether you prefer them filled or outlined. (The filled symbols in the sample images are shown in black to make the design clearer, but the finished product will use the color of the material itself.)
・If you include Romancing Stones, the number of engravable characters will change. (1 stone → -2 characters) (2 stones → -5 characters) *The second stone incurs an additional charge of ¥3,300 (tax included).
・Some rings may not be compatible with this service.
Delivery time/Returns and exchanges
Delivery Time
・Regarding the delivery time for products marked as [Made to Order]
These items are currently sold out in the online store, so we will produce them after your order has been placed. (For convenience store payments/bank transfers, production will begin after payment confirmation.) Delivery typically takes approximately 50 days.
While these items are sold out online, there may be stock available in physical stores. Please contact the store staff directly for information on in-store stock.
List of Directly Managed Stores・Regarding delivery time for in-stock products
We will ship items approximately 2 business days after your order is confirmed (or after payment confirmation for convenience store payments/bank transfers).
※If you purchase made-to-order and in-stock items simultaneously, all items will be shipped together once they are all available, so please allow approximately 50 days for delivery.
Returns and Exchanges
・Returns
Cancellations cannot be made after your order has been confirmed. Returns due to customer convenience are also not accepted. Thank you for your understanding.
・Exchanges
Generally, exchanges are not accepted due to customer convenience [reasons such as incorrect order or different from image]. Thank you for your understanding.
However, if the following exchange conditions are met, we may be able to accommodate a size exchange.Please check the following details in advance.
- Limited to unused items. Exchanges cannot be made if there are signs of use or damage.
- Please contact us and return the item within 7 days of receipt.
- Exchanges cannot be made if the desired size is out of stock.
- Must be a different size of the same product. Exchanges for different products are not possible.
- As the exchange is due to customer convenience, the customer will be responsible for the round-trip shipping costs.
- A certificate must be included. Please enclose it when returning the item.
- Even if the size does not fit after the exchange, re-exchanges are not possible.
If you wish to exchange after acknowledging the above, please contact us via the inquiry form with [Exchange request/Order number/Name/Original size/Desired exchange size].
About accessories/case/gift wrapping
About accessories
When you purchase silver jewelry from this website, you will receive a sales certificate and an exclusive pouch, just as you would if you purchased it in a store. A paper bag for delivery and a certificate of sale are included with each order. One pouch is included with each item.
About the Case
・Terms and conditions that come with the case free of charge
Jewelry with a value of ¥49,000 (tax not included) or more per item
If the pendant and chain are purchased at the same time for a total of ¥49,000 (excluding tax)
Leather items, collaboration items
※Pouch is not included when case is included.
・Paid Case Purchase
If you purchase a product that does not come with a free case, you can purchase a case separately from the following
※Please note that we do not allow the purchase of cases only, cases that do not fit the product, or the purchase of more than the number of products. Please note that we do not allow the purchase of cases only.
リング・ピアスケース
ネックレス・ブレスレットケース
マルチケース(ペンダント・カラビナ・ロングピアス用)
About Gift Wrapping
Gift wrapping is only available for products that come with a free case, or when a paid case with ribbon “Yes” is purchased. We will put a ribbon on the case. If you would like to add a ribbon to a product that comes with a free case, please indicate “Gift Wrapping” in the “Add Order Notes” box in the middle of your order.
※Gift wrapping is not available for some items, such as caps and apparel, as we do not have a dedicated box for these items.
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