SWEET NOVA ネックレス
Delivery time/Returns and exchanges
Delivery Time
・Regarding the delivery time for products marked as [Made to Order]
These items are currently sold out in the online store, so we will produce them after your order has been placed. (For convenience store payments/bank transfers, production will begin after payment confirmation.) Delivery typically takes approximately 50 days.
While these items are sold out online, there may be stock available in physical stores. Please contact the store staff directly for information on in-store stock.
List of Directly Managed Stores・Regarding delivery time for in-stock products
We will ship items approximately 2 business days after your order is confirmed (or after payment confirmation for convenience store payments/bank transfers).
※If you purchase made-to-order and in-stock items simultaneously, all items will be shipped together once they are all available, so please allow approximately 50 days for delivery.
Returns and Exchanges
・Returns
Cancellations cannot be made after your order has been confirmed. Returns due to customer convenience are also not accepted. Thank you for your understanding.
・Exchanges
Generally, exchanges are not accepted due to customer convenience [reasons such as incorrect order or different from image]. Thank you for your understanding.
However, if the following exchange conditions are met, we may be able to accommodate a size exchange.Please check the following details in advance.
- Limited to unused items. Exchanges cannot be made if there are signs of use or damage.
- Please contact us and return the item within 7 days of receipt.
- Exchanges cannot be made if the desired size is out of stock.
- Must be a different size of the same product. Exchanges for different products are not possible.
- As the exchange is due to customer convenience, the customer will be responsible for the round-trip shipping costs.
- A certificate must be included. Please enclose it when returning the item.
- Even if the size does not fit after the exchange, re-exchanges are not possible.
If you wish to exchange after acknowledging the above, please contact us via the inquiry form with [Exchange request/Order number/Name/Original size/Desired exchange size].
About accessories/case/gift wrapping
About Accessories
When purchasing silver products from this site, a certificate of authenticity and a special pouch will be included, just as they would be when purchasing in-store. One paper bag for presentation and one certificate of authenticity will be included per order. One pouch will be included per item.
About Cases
Jewelry items priced at ¥53,900 (tax included) or more per item.
When a pendant and chain are purchased together, totaling ¥53,900 (tax included).
Even if both the pendant and chain are ¥53,900 each, they will be packaged together in one case with the chain threaded through.
Leather items, collaboration items.
*If a case is included, a pouch will not be included.
・Purchasing an optional case
If you purchase an item that does not come with a free case, you can purchase a case separately from the options below.
*Please note that we do not allow the purchase of cases only, cases that do not fit the item, or more cases than the number of items purchased.
Ring/Earring Case
Necklace/Bracelet Case
Multi Case (for Pendants, Carabiners, Long Earrings)
About Gift Wrapping
*Please note that some items such as caps and apparel do not come with a dedicated box, so gift wrapping is not available for these items.
Choose options
